About Southern Music and Games:
Southern Music and Games is second generation company with over 25 years of experience in the coin op industry. They specialize in the latest games to increase repeat visitors and maximize profit.
The Route:
Number of Locations: 4
Arcade sizes: 50+ games, 40+ games, 30+ games, and 14 games.
Location: Jasper, AL
Disparate Card Systems and Customer Support Issues
John Bolen, an experienced route operator, had long used a mix of locations running various card systems and tickets and tokens. He constantly struggled with long wait times for customer support from card system vendors.
The time he spent trying to reach support led to downtime and immense stress at his locations. John knew there had to be a better system out there that wouldn’t put so much strain on his business.
More Streamlined Operations with Amusement Connect:
John first heard about Amusement Connect from other Route Operators who had positive experiences with tech support. “In our business, that goes a long way—uptime is critical,” John states. When the time came to install the new system, he was pleasantly surprised with the ease of installation.
With Amusement Connect, John brings all his locations under one umbrella to carry one card that works for every arcade. In addition, he loves having spare readers and the ability to move equipment between locations. Most importantly, he has one place to call and knows someone will be on the other line. Now, John’s business is running more smoothly than ever before.
Amusement Connect is a game card system that combines the latest technology with business intelligence to optimize the player experience.
We are powered by people and our collective mission to bring innovation, value, and the best possible experience to our customers and their players.
