Galactic Arcade sees a threefold increase in revenue.

Meet Kenneth Collins and Amanda Lacey Collins, the co-owners of Collins Amusement and Galactic Arcade based in Roanoke, Virginia. Having run coin and ticket-operated arcade setups for over 26 years, they were searching for a solution to boost revenue and modernize their game floor. When the opportunity arose for the Collins to install a new operation in a local Virginia mall, they knew it was time to make the jump to a cashless system.

Industry professionals had recommended Amusement Connect to the owner-operators a few years prior, but they initially were hesitant about the upfront investment and installation. “My only wish is that I had made the switch years ago,” Kenneth said. “It pays for itself, and with 24-hour tech support, they’ll always pick up the phone. It will truly maximize your revenue.”

The Collins agree that the most game-changing feature implementing the Amusement Connect system brought to their floor was real-time reporting of each machine. “We can really manage what we have on the floor and see what’s doing best for us and what isn’t, so we know what to swap out,” Amanda said.

Having information on industry-wide pricing trends and recommendations on each machine enabled them to increase prices on specific machines, boosting revenue while minimizing any pushback from players. “I would be scared when I was running cash and tokens to go from two tokens to three tokens per play,” Kenneth Said. “Now you can see across the entire Amusement Connect network on what’s working and how they’re pricing games.”

The couple encourages any cash and ticket-based operators with 20 to 30 games to make the switch without hesitation, touting that their system was fully paid off in under six months at the Galactic Arcade location. “When you want to see your revenue instantly triple overnight, you’ll go with Amusement Connect.”